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                                                      General Questions         
       
What are the Squishy toys made of?

Squishy toys are handmade from food-grade silicone, ensuring the material is safe, and non-toxic. Unlike traditional squishy toys made from TPR (thermoplastic rubber) or PU (polyurethane), the ones we sell are crafted from custom-blended soft silicone. Silicone, as a polymer material, is softer, safer, and more environmentally friendly compared to traditional materials. To distinguish it from traditional squishy toys, this new type of silicone squishy toy is called "Squishy Nienie."

May also contain: Colorant, Non-Toxic Craft Materials.

​​Can I take SquishyNienie out of the bag and play?

Yes. You can play Squishynienie however you want. However, While Squishynienie can be taken out of the provided bag for display and enjoyment, we do not recommend doing so. The silicone used to create SquishynieNie has been specially formulated to be incredibly soft and squishy, which gives it that satisfying texture we all love. Because of this softness, the material can be a bit sticky to the touch, which may reduce the enjoyment while playing with hands. Additionally, due to Squishynienie's inherent stickiness, taking it out of the bag makes it more prone to attracting dust, hair, and other particles from the air, which could make it dirty over time. If your Squishynienie gets dirty, simply clean it with water and soap or dishwashing liquid, then let it air dry before storing it in a bag.

What are the different tactile feels of Squishynienie?

​​Squishynienie are unique sensory toys that offer different tactile feels for users to choose from.

Water feel Nienie is the softest and bounces back quickly, like squeezing soft tofu.

Cream feel Nienie is slightly firmer than water feel, and also bounces back slower, like squeezing yogurt. It can be stretched and spread. Cream feel Nienie can also be further divided into thin cream feel and thick cream feel.

Mud feel Nienie is the most solid tactile feel, similar to squeezing putty. It is recommended for those with stronger hands. ​

 

If buyers want a more effortless squeezing, we recommend the water feel and cream feel Nienie. You might need to try all the different feels to find your perfect matching sensory needs. 

Please note that all Squishynienie are handmade, so different batches may have different tactile feels. Each Squishynienie is unique and special, just like you!

Why do some products take so long to restock?

Thank you sincerely for your love and support of our product. Because most Squishynienie products are handmade, we can only stock limited quantities each time. If you see something you like, please place an order quickly, as you may have to wait for the next restock if it sells out. Please leave comments on any of our socials, so we know which ones we should restock ASAP to meet your needs.

 
Shipping

 

WHEN WILL MY PACKAGE SHIP?
Our processing time is 1-2 business days. We work very hard to have some of the fastest shipping possible.
WHEN WILL MY PACKAGE DELIVER?
1-2 business day packaging time + shipping transit time chosen at checkout = estimated delivery time.
WHAT IF I PUT THE WRONG ADDRESS IN?
Email us ASAP at squishynieshop@gmail.com with your order info for assistance with this issue. We are not responsible for the order being shipped to the incorrect address provided by the customer. The customer is responsible to input the correct address and review it to ensure it is accurate.
MY PACKAGE SAYS DELIVERED BUT I DIDN'T RECEIVE IT. WHAT DO I DO?
If your tracking information says that your package was delivered but you can’t find it, the carrier may have placed it in another location. Please check your mailbox, porch, garage, and neighbors.
In some cases, packages may show as ‘delivered’ but could take up to an additional 72 hours. If it has been over 72 hours from the ‘delivered’ status, file a claim with USPS directly. We do not grant refunds or replacements for packages marked as “delivered”.
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